
For IT-PROMOTIONS, uptime, is one of the top priorities in providing services to our clients. Over the years, downtime has been minimal with our yearly uptime equating to over 99.99% across all of our services (this equates to less than one hour of server down time over the period of one year).

We use a support ticket system to ensure all support and sales enquiries are handled efficiently and by the correct department quickly, we understand delays can be costly to our clients business and respond within two hours.

Every domain has cPanel complete with tutorial at log in for inexperienced users. Our friendly staff are available via our support system to provide advice and help you with any problems. We aim to respond to all tickets within two hours.
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